100% Buyer Protection & Satisfaction

Refund & Return Policy

We want you to be completely satisfied with every creative asset on Maxona Shop. Here is how our buyer guarantee works for instant digital downloads.

1. Nature of Digital Products

Because digital files (such as templates, PDF planners, design bundles, and fonts) are delivered instantly upon purchase and cannot be physically returned, all sales are generally final once the download has commenced.

2. When You Are Eligible for a Full Refund

We gladly issue 100% refunds or file replacements in the following cases:

Corrupted or Defective Files: The download file is damaged, missing components, or cannot be opened, and our support team is unable to provide a functional replacement within 48 hours.
Material Misrepresentation: The item delivered differs substantially from the preview images, descriptions, or file formats advertised in the shop listing.
Accidental Duplicate Purchases: If you accidentally purchased the identical item more than once on the same account.

3. How to Request Help or a Refund

To request assistance or a refund, simply reach out to our team with your order reference (e.g. order ID or purchase email):

Contact Support / Open Ticket